Interviews were conducted with organizations that set policies on humanitarian relief, Government agencies that work with and grant funding to these organizations, and people who work "on the ground" at the various relief efforts, to gain insights on how organizations use their website and carbon calculator. From these interviews, we learned:
• The calculator has to be universally understood by anyone who wants to use it
• The end user doesn’t necessarily know what to do with the data
• The current way of calculating the data to show the benefit of transitioning to solar energy had to be upgraded
• Organizations want an easy way to get the data that they can take action on
This was the current state of the website and calculator: inconsistent use of the logo, fonts and color. To help bring the calculator and the website into a unified web presence, I started by creating a new website template to help build consistency from page to page:
And then took a closer look at the calculator. I focused on the insight that the operation of it needed to be able to be easily understood. The calculator currently has no real directions on how to use it, and lacks sequence of what to do first, second, and has no visual indication of what is a button and what is a clickable link.
Knowing these challenges, I created a step by step process with instructions for using the calculator
After a user clicks the results button on the calculator, they are taken to this page with a view of their carbon footprint. One of the insights was that after getting the data from the calculator, the end user doesn’t know what to do with the data — to address that concern, creating a section with a call to action about the services that footprint can provide to help organizations make sense of the data.
After assessing their carbon footprint, the user can then see the cost and savings of switching over to a solar power grid. Similar to the carbon calculator, the solar energy calculator uses the same steps and sequence to take in the data and produce the results.
And just like the carbon calculator, the user is taken to a page that displays their results:
• To add in the ability to explain and use offset credits and resources to work with offset brokers
• Content about the different levels/packages of Footprint’s services