After the Foodsby team had their initial concepts for their website put together, our team took a closer look at the site, and through some user testing, we found some good things about the site and, of course, some things that could be improved upon. Using Heurstic Analysis to determine what the initial problems were, we then collected those into a script to be used in a Usability test with users.
With the data from the Usability Tests and the Remote Tests, the team constructed Affinity Diagrams to cluster the findings into groups to see immerging patterns from the users. From these patterns, we discovered that user's:
With this in mind, a Findings and Recommendations Report was created to identify the problems and offer up usable solutions for the site.
Finally an annotated prototype was constructed to show how an office worker, business owner or restaurant owner would navigate through the site.